Integrated Help Desk & Inquiry Management System A streamlined communication hub designed to manage external inquiries and provide structured technical and administrative support. This module features a dynamic contact management engine that categorizes inquiries by type (Admission, Academic, Technical), ensuring they reach the right department. It also includes a comprehensive FAQ (Frequently Asked Questions) system with dedicated sections, allowing users to find instant answers to common queries, thereby reducing administrative overhead and improving response times.
Features:
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Dynamic Contact Forms: Structured forms for various types of inquiries and feedback.
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Inquiry Categorization: Automated sorting of messages to relevant school departments.
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Smart FAQ System: Searchable database for instant answers to common questions.
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FAQ Sections: Organized topics for easier navigation (e.g., Fees, Admissions).
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Support Tracking: Monitoring the status and resolution of incoming support requests.